top of page

Resume

Work
Experience

November 2020 - Present

Student Ambassador for EGIS Communications, Heriot Watt University UK.

  • Source key stories, imagery and content to showcase the School of Energy, GeoScience, Infrastructure & Society and it’s students

  • Research and promote external events that may be of interest to students and ensure that all content complies with GDPR and copywright regulation.

  • Report to the Academic Portfolio Marketing Officer.

  • Analyses Insights Overview 

  • Collaborate with HW Watt Online.

August 2021 - May 2022 

IESVE Modeler & Researcher Energy Performance, NHS UK. 

  • Calculate energy, water and embodied energy of an endoscope.

  • Model and calculate CO2 of an endoscopy room.

  • Analyse data from IES VE model and compare to benchmarks.

  • Research about single-use and reusable endoscopy instruments.

  • LCA of the endoscopy single use and reusable.

  • Create a final report for the NHS further studies.

2019- January 2022

Head of Communications , PR and events.
Team ESTEEM - Solar Decathlon Society UK and Dubai. 
  • 3rd place winner communication constest - Solar Decathlon Middle East Dubai.

  • Coordinate and supervise sub team members tasks.

  • Organize monthly calendars for campaigns, events and PR relationships.

  • Create and distribute marketing strategy and analysis of social media data.

  • Communication with Heriot-Watt University and EGIS marketing departments.

  • Marketing Officer for Vision Podcast by Team ESTEEM.

  • Create and edit content.

  • Manage social media accounts and analysis weekly performance

  • Outreach for industry experts and influencers to create events such as seminars.

  • Create marketing strategy for stakeholders and sponsors. 

  • Be the host for our YouTube Channel, speaker for events and organizer during the competition. 

  • Our social media links can be found here

August - November 2021

Professional Services & Consulting Intern - Bright Network UK. 

  • Research about solutions for a small coffee shop payment system.

  • Mapping weak and strong areas.

  • Risk management consulting

  • Provide management solutions.

May 2020 - January 2021

NHS T3 Support T2
NHS, Sitel Group UK  

  • Handle inbound service calls for the NHS 

  • Drive customer satisfaction through voice, chat, and/or email communications

  • Navigate through multiple systems

  • Ongoing training and skill development

October 2018 - Oct. 2020

Customer Service Representative
Vue Entertainment UK. 
  • Undertaking a variety of tasks such as delivering excellent customer service, meeting and greeting customers, serving food, beverages and selling tickets.
  • Highlights involved working at movie premiers in the Edinburgh dealing with crowd control and press and hitting targets for up selling.

August - Dec. 2019

TED Summit Operations Support and Event Assistant UK
  • Assist with tours during the SUMMIT TED X

  • Coordinate with team manager for schedule of tours. 

  • Interpreter from Spanish to English

Feb 2018- Sep.  2018

Customer Care Advocate
Sykes UK
  • Assist with inbound calls for HSBC

  • Coordinate with team manager.

August 2016 - August 2019 ·

Owner NAJAI Online Shop Panama. 
  • Small Online Fashion shop based in Panama.
  • Coordinate orders and deliveries. 
  • Manage social media account for promotion and customer service. 
  • Manage the finance and salaries. 

May 2017 - August 2017 

Order Specialist, Grainger INC. Panama. Full-Time 

May 2017 - August 2017 

Interpreter, Global Brigades Panama. Weekends

January 2016- August 2016

Customer Service Agent . Sitel Panama. Full-Time 

Sept. 2015 - Dec. 2015

The Chef House George Brown College -  Toronto, Canada
Event Management Intern and Family Services Representative - Toronto, Canada

June 2015 -Sept. 2015

Customer Service Agent for Mas Mobil and Decameron 

January 2013-November 2013

Education

2018-2022

Heriot Watt University | Master’s Degree in Architectural Eng. with Distiction

  • Climate Change, Sustainability and Adaptation

  • Industrial Project - Energy Performance

  • Water Supply and Drainage for Buildings

  • Architectural Acoustics

  • Design of Low Carbon Buildings

  • Thermofluids

  • Social Sustainability

  • Sustainable and Intelligent Buildings

  • Design Project (AE) (S2)(AE) (S1)

  • Dissertation (AE) (S2)(AE) (S1)

  • Innovation in Construction Practice

  • Contracts and Procurement

  • Critical Building Analysis

  • Electrical and Lighting Services for Buildings

  • Design Software Applications

  • Statistics for Science

  • Global Communication in English

  • Environment and Behaviour

  • eConstruction

  • Acoustics and Architectural Design

  • Design Project

  • Surveying and Monitoring in the Built and Natural Environment

  • Construction Technology 2

  • Design Issues

  • Energy and Buildings

  • Thermal Performance Studies

  • Environmental Engineering A

  • Laboratory Project

January 2014-December 2015

George Brown College  | Diploma in Hospitality Management with Honours 

  • College English

  • Trends & Issues in Tourism

  • Craft and Skills of a Bartender

  • Industry Practicum

  • Professional Customer Services

  • Math for Hospitality

  • Smarth Serve

  • Career Externship Preparation

  • Math Foundation for Hospitality

2012-2013

Universidad de Panama  | Tecnico Arquitectonico 

Skills
& Expertise

  • Rhino 7 Essential Training - Certificate Id: AYFwZtmeMwdpzBK8jCBNtWnhVW_0

  • AutoCAD 2021 Essential Training- Certificate Id: AZJOE7WETStEwQhEszxmBTbe2Cx2

  • Learning AutoCAD (2020) - Certificate Id: ASgxozDo91tmXdkcDxexchYWFjBI

  • Introduction to LEED Certification - Certificate Id: AW-8n4iLyKDkACy_DWhCYB_x5doT

  • Course: Become a BIM Coordinator - LinkedIn Learning - Certificate Id: AeW0PjKK9SwJlu0xLq7583_H5eVB

  • Course: Project Management for Creative Projects - Program: PMI® Registered Education Provider | Certificate No: Af83uuQUPAMwhXOiVBTZaCWwsA0w

  • Course: Green Building Concepts Foundations, LinkedIn Learning - Certificate Id: AVrkKQn7Vbqk5e3ZVClDFDv_z9oV

  • Course: Professional Services & Consulting Intern - Bright Network

  • SheCodes - Basic Level of HTML, CSS & Javascript.

  • Excel Essential Training (Office 365/Microsoft 365). Certificate No: Aaj1ntx7uae0e4eDdYtq9HjHvPXb

References

MacFarlane, Samantha

Academic Portfolio Marketing Officers, Heriot Watt University

macfarlane@hw.ac.uk

Anne Campbell

Technical Advisor(Decontamination) NHS

anne.campbell2@nhs.scot

 Ruthanne Baxter

Museum Manager University of Edinburgh

Ruthanne.Baxter@ed.ac.uk

bottom of page